Front Desk Supervisor job in Dubai
As a Front Desk Supervisor, you will oversee day-to-day operations at the front office. You’ll ensure smooth check-in/check-out processes, support team members, resolve guest concerns, and maintain a welcoming environment in line with voco®’s relaxed yet premium hospitality style. This role also includes administrative, leadership, and customer service duties in coordination with the Front Office Manager.
Full Job Description of Front Desk Supervisor
voco is part of the global IHG Hotels & Resorts family, offering a fresh take on premium hospitality. Known for being dependable yet distinctive, voco® blends upscale comfort with a relaxed, unstuffy vibe. At voco® Dubai, the focus is on creating memorable stays with a personalized touch in the heart of the city. Opened as the first voco® in the IMEA region, this hotel brings together stylish interiors, vibrant service, and the energy of Sheikh Zayed Road.
Front Desk Supervisor will be responsible for:
- Lead and support front desk operations, including guest check-ins, check-outs, and reservations.
- Supervise, train, and motivate receptionists, concierge, and guest service staff.
- Assign duties and monitor individual/team performance.
- Handle guest requests, complaints, and escalations with professionalism and urgency.
- Conduct team briefings and staff meetings.
- Ensure accuracy in billing, room assignments, and reservation systems (Opera preferred).
- Maintain the cleanliness, orderliness, and security of the front desk and lobby.
- Monitor guest feedback and initiate improvements for a better experience.
- Oversee cash handling, credit transactions, and end-of-day reconciliations.
- Support compliance with safety protocols, policies, and quality standards.
What are we looking for Front Desk Supervisor:
- Bachelor’s degree in Hospitality Management or a related field (preferred).
- 1–2 years of supervisory experience in a front desk or guest services role.
- Strong understanding of front office systems and hotel operations (Opera is a plus).
- Proven leadership and customer service abilities.
- Excellent written and verbal communication.
- Able to multitask and meet deadlines in a fast-paced environment.
- Must be available to work flexible hours including weekends, evenings, and holidays.
- German language proficiency is preferred.
Skills and Knowledge Desired:
- Team leadership and staff development
- Conflict resolution and problem-solving
- Guest engagement and service recovery
- Technical proficiency in PMS systems (e.g., Opera)
- Cash handling and report generation
- Time management and multitasking
Benefits Package:
- Competitive salary package
- Career development and promotion opportunities
- Employee discounts on hotel rooms across IHG brands
- Dynamic, supportive, and diverse work environment
- Training and mentorship through IHG learning programs
- Be part of a global brand with opportunities to grow worldwide
