Front Desk Associate Jobs in Qatar
Front Desk Associate Jobs in Qatar. Rosewood Doha is seeking a courteous, detail-oriented Front Desk Associate to join our Front Office team in delivering an exceptional guest experience. As the first point of contact for our guests, you will be responsible for ensuring a smooth and personalized check-in and check-out process, handling inquiries with professionalism, and maintaining the highest standards of service. This full-time, permanent role offers a unique opportunity to be part of one of Doha’s most luxurious hospitality destinations, where elegance, innovation, and guest satisfaction are at the heart of everything we do.
Front Desk Associate Jobs Full Job Description
The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.
Essential Duties and Responsibilities:
- Consistently offer professional, friendly, and engaging service.
- Greet, check in and settle guest accounts while ensuring all service standards followed.
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
- Handle guest requests, questions, and concerns effectively and promptly.
- Promote a professional team environment.
- Follow department policies, procedures, and service standards.
- Performs any and all other tasks assigned by management.
- Always upholds the highest standard of internal and external customer service.
- Ensure all emails actioned and completed as per request.
- Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.
- Ensure clear, complete, and legible information taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.
Service Excellence & Teamwork
- Be inquisitive and share knowledge.
- Ensure all special request information is logged into the guests Opera profile.
- Strive to achieve any upselling targets and assist all other departments.
- Maintain healthy inter-departmental relationship.
- Carry out, within your capability, all reasonable requests by the Senior management.
- Be able to work without supervision and lead by example at all times.
- Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.
- Collect preferences daily and enter in the guest profiles.
- Ask questions and share answers to all associates continuously.
About Us
Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary.
