Front Desk Agent job in Qatar

Are you looking for a hospitality job in Qatar? Front Desk Agent jobs in Qatar 2025 offer a great opportunity to start or grow your career in the hotel industry. Many hotels in Qatar, like Millennium Plaza Doha, are actively hiring skilled and friendly Front Desk Agents. They provide excellent salaries, benefits, and chances for career development. In this article, we will cover all important details about the Front Desk Agent job, including duties, skills needed, benefits, and how to apply.

Company Detail:

Millennium Plaza Doha is a well-known 5-star hotel located in the heart of Doha, Qatar. It offers luxury services, modern facilities, and world-class hospitality. The hotel is famous for its excellent guest service and commitment to quality. Millennium Plaza Doha provides its employees with a professional working environment, competitive salaries, and great opportunities for career growth. As part of their team, you will get the chance to work with a top international brand that values dedication and customer service.

Front Desk Agent will be responsible for:

• Greet guests warmly and professionally as they arrive at the hotel.
• Handle check-in and check-out processes quickly and correctly.
• Escort guests to their rooms when needed and explain hotel services.
• Answer guest inquiries about hotel facilities, services, and local attractions.
• Maintain updated records of reservations, room assignments, and payments.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Monitor daily room rates and occupancy to assist guests better.
• Process guest payments and post all charges accurately to the right accounts.
• Follow Front Desk cashiering standards to avoid mistakes.
• Protect guest privacy by not sharing personal information with others.
• Report any unusual activities or security concerns to the supervisor.
• Be fully aware of the hotel’s policies, procedures, and current promotions.
• Ensure the lobby and reception area are always clean and welcoming.
• Uphold health, safety, and environmental standards as per hotel guidelines.
• Participate in regular training sessions to improve customer service skills.

What are we looking for Front Desk Agent:

• High school diploma or equivalent education required.
• Previous experience in a Front Desk or customer service role is preferred.

Skills and Knowledge Desired:

• Good communication skills in English; knowledge of other languages is a plus.
• Strong interpersonal skills to create a welcoming environment for guests.
• Ability to handle multiple tasks efficiently and stay organized.
• Basic computer skills and familiarity with hotel management software.
• Ability to stay calm and polite under pressure or in stressful situations.
• Attention to detail to ensure accurate records and billing.
• Professional appearance and grooming at all times.
• Willingness to work flexible hours, including weekends and holidays.
• Team player with a positive attitude and a desire to learn.
• Commitment to maintaining confidentiality and guest privacy.

Benefits Package:

• Competitive salary based on industry standards.
• Monthly service charges and tips to boost your income.
• Free accommodation provided by the hotel.
• Complimentary meals during working hours.
• Uniforms and laundry services provided by the hotel.
• Opportunities for career growth and promotion within the hotel group.
• Ongoing training and development programs to improve your skills.
• Medical insurance coverage for your health and safety.
• Paid annual leave and official public holidays.
• Staff discounts at hotel facilities, including restaurants and spa.
• A positive and multicultural working environment.
• Recognition programs to reward outstanding performance.