Call Centre Executive job in Dubai

As a Call Centre Executive, you will be the first point of contact for patients, ensuring high-quality customer service over the phone. Your role involves handling inbound and outbound calls, managing patient queries, scheduling appointments, and directing calls efficiently—all while upholding NMC’s standards for professionalism and patient care.

Full Job Description of Call Centre Executive:

NMC Healthcare is one of the UAE’s largest private healthcare providers, offering a comprehensive range of medical services across hospitals, clinics, and specialty centers. With a legacy of trust and quality, NMC has built a reputation for delivering world-class patient care focused on compassion, safety, and innovation.

Call Centre Executive will be responsible for:

• Handle incoming calls promptly, politely, and professionally.
• Schedule appointments and provide accurate information about services.
• Confirm insurance details and patient records when required.
• Route calls to the appropriate departments or healthcare personnel.
• Maintain excellent telephone etiquette and a courteous tone at all times.
• Ensure timely follow-ups and callbacks as needed.
• Maintain KPIs set by the department, such as call handling time and satisfaction.
• Use correct procedures for call holding, transferring, messaging, and callbacks.
• Coordinate with the Supervisor and Head of Department to enhance service quality.
• Handle multiple lines and assist with patient queries effectively and efficiently.

What are we looking for Call Centre Executive:

• Minimum 1 year experience in a call/contact center, preferably in a healthcare setting.
• Experience with a multi-line switchboard system.
• Exceptional interpersonal and communication skills.
• Fluent in English (oral and written); Arabic is desirable but not required.
• Ability to think critically and maintain confidentiality.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Skills and Knowledge Desired:

• Call handling and customer service
• Appointment scheduling
• Communication and phone etiquette
• Critical thinking and decision-making
• Data entry and MS Office proficiency
• Time management and multitasking
• KPI awareness and performance tracking

Benefits Package:

• Competitive salary and performance bonuses
• Healthcare and insurance benefits
• Professional development and training opportunities
• Multicultural work environment
• Opportunity for internal mobility within the NMC Group